Customer Service Skills for Utility Operations
May 19, 2026
Rutgers, NJAES, Office of Continuing Professional Education
https://cpe.rutgers.edu/water-wastewater/customer-service-skills
Location
Remote/Online
Contact Information
Claudine Oleskin
848-932-7204
732-932-1187
coleskin@njaes.rutgers.edu
Public Health Core Competency Domain Information
N/A
Credits and Continuing Education Units
Public Health CE#22498: 6.00 hour(s)
Description
Customer service is something everyone needs to be aware of - really! How can we go beyond service to engage our customers in an experience they will not soon forget?
This course was developed to provide tips, techniques, and tools to help you build and improve your customer service skills and mindset. From utility crews out in the field to personnel in a call center, and from front line workers to senior leaders, all attendees will gain valuable knowledge to help them address an array of customer service challenges because customer service is EVERYONE`S job!
Topics will include:
Customer service versus customer experience
Customer focused mindsets and behaviors
Understanding customer behaviors
Increasing customer engagement
Building a customer centric culture
Cultivating ownership and accountability
Sustaining customer relationships
Agenda/Additional Information
Presenters
Marian Janes
Target Audience(s)
Registered Environmental Health Specialist (REHS)
Course Fee
$ 280.00
Brought to you by New Jersey Department of Health.